Before arrival · Customer
The customer contributes
- Access notes
- Parking
- Gate codes (handled securely)
- Delivery instructions
- Forklift available?
- Optional photo of entrance
- Optional 20-second voice note
Photo Voice
After arrival · Driver
The driver verifies
- What actually happened
- Was the customer's information accurate?
- Corrections and additions
- Operational observations for the next visit
Two sources of truth — customer preparation and driver verification — are stronger than relying on either one alone.
Adaptive question sets
Questions adapt to the job.
Sofa
- Any narrow doors or tight corners?
- Stairs?
- Lift?
- Someone to help handball?
Pallet
- Forklift available?
- Loading bay?
- Pallet truck access?
- Booking reference?
Appliance
- Stone steps?
- Parking?
- Appliance trolley recommended?
- Old unit to remove?
What the driver sees
Customer Preparation Summary
- ParkingOff-road, driveway to the left
- EntranceRear preferred — side gate open
- Stairs2 external stone steps
- Doorway82cm — sofa should fit
- Help availableYes — second person on site
Then, after the job, the driver confirms or updates it with Job Debrief™.