Internal only
Knowledge Graph is not exposed to customers. It powers Quote Intelligence, Arrival Passport, Site Passport and Operational Readiness from underneath — without changing the surface experience.
Nodes
Every operational entity is a node.
Product
Needs appliance trolley. Two-person lift. Fragile marker.
Address
Rear entrance preferred. Stone steps. Narrow doorway.
Warehouse
Booking required. Tail lift essential. Bay 4 only.
Customer type
Two-person lift often needed. Prefers morning slot.
Edges
Relationships compound with every job.
A single delivery links a product to a site, a site to a warehouse, a warehouse to a customer type. Over thousands of jobs, the graph becomes a map of how goods actually move — not how a spreadsheet says they should.
Graph grows with every completed job
Sample edges
- American fridge freezer→ needsAppliance trolley + 2 crew
- SW1A postcode→ impliesNo off-street parking · loading window 10–12
- DHL Manchester DC→ requiresBooking ref + tail lift
- Flat-pack sofa→ risks78cm doorway conflict
- Trade counter customer→ prefersKerbside handball, no signature